Customer Service

At WegoSmile, we believe that excellent products should be backed by even better customer service. Whether you have a question, need help with an order, or just want to say hello — we’re here for you!

Your satisfaction is our top priority, and we strive to make your shopping experience smooth, safe, and enjoyable from start to finish.

🛍️ Order Support

Have a question about your order? We're happy to help!

You can:

Track your order status
Modify delivery details (before dispatch)
Get help with payment issues
Request cancellation or return (as per policy)

Contact us:
📧 Email: support@wegosmile.in
📞 Phone/WhatsApp: +91-9814905009
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM

🔄 Returns & Exchanges

Not 100% satisfied? We understand — things happen!

You can return eligible products within 7 days of delivery. Please ensure the item is unused, in its original packaging, and meets our Return Policy.

Our team will guide you through the return or exchange process with care and speed.

🚚 Shipping & Delivery

We deliver across Pan India using trusted courier partners to ensure your products arrive safely and on time.

Standard delivery time: 3–7 business days
Real-time tracking available once the order is shipped
Delays may occur due to weather, holidays, or unforeseen circumstances — but we’ll keep you updated!

💳 Payment Assistance

We support a wide range of payment options for your convenience:

UPI
Credit/Debit Cards
Net Banking
Mobile Wallets
Cash on Delivery (available in select locations)

Facing payment issues? Contact our support team, and we’ll sort it out quickly!

🔐 Your Safety Matters

We take your privacy and data security seriously. All transactions on WegoSmile are encrypted and secure.

We never share your personal information with third parties without your consent. Learn more in our Privacy Policy.

💬 Still Need Help?

Whether it’s product advice, tracking help, or feedback — we’re always happy to hear from you!

Reach us via:

📧 Email: support@wegosmile.in
📞 Phone/WhatsApp: +91-XXXXXXXXXX
📱 Social Media DMs: Facebook | Instagram | Twitter (@wegosmile.in)

We aim to respond to all queries within 24–48 hours (excluding Sundays & public holidays).

🤝 Our Promise

From pre-purchase questions to post-delivery support, our team is committed to serving you with:

Polite and timely communication
Honest and clear updates
Hassle-free solutions

Thank you for choosing WegoSmile — where beauty meets trust.