Privacy Policy

Effective Date: 1 April 2025.

At WegoSmile, your privacy is not just respected — it's protected. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.wegosmile.com] or engage with us through any platform or service.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our website or services.

1. 🔍 Information We Collect

We collect two types of information:

a) Personal Information

This includes:

Full Name
Email Address
Phone Number
Shipping/Billing Address
Payment Information (processed via Razorpay; we do not store card details)
Account login credentials (if applicable)

b) Non-Personal Information

Such as:

Browser type, IP address
Device type, OS, location data
Pages visited, time spent, clicks (via cookies/analytics)

2. 🛒 How We Use Your Information

We use your data for the following purposes:

To process and fulfill orders
To verify identity during login or transactions
To send order confirmations, shipping updates, and support replies
To provide personalized offers, promotions, and recommendations
To improve our website performance and user experience
To detect fraud and ensure transaction safety

We do not sell or rent your data to third parties.

3. 🔒 Data Security

We take data protection seriously. Your information is secured through:

SSL (Secure Socket Layer) encryption
Secure payment gateways (Razorpay)
Role-based access controls
Regular malware scanning and vulnerability checks

However, no digital transmission is 100% secure — we recommend keeping your login details confidential.

4. 🍪 Cookies Policy

We use cookies and similar tracking technologies to:

Remember your preferences
Analyze site traffic and behavior
Improve marketing and customer support

You can control cookie settings in your browser. Disabling them may affect certain website features.

5. 📲 Third-Party Services

We use trusted partners like:

Razorpay for payment processing
Shiprocket for logistics and order tracking
Google Analytics / Meta Pixel for traffic analysis and marketing

These third-party services are bound by their own privacy policies and compliance frameworks. We do not permit them to misuse your data.

6. 📧 Communication & Marketing

By signing up or placing an order, you may receive:

Order-related notifications (mandatory)
Promotional emails, SMS, or WhatsApp messages (optional)

You can opt-out of marketing communications anytime via the “Unsubscribe” link or by emailing us at support@wegosmile.in.

7. 👤 Your Rights

You have the right to:

Access or update your personal data
Request data deletion (subject to order & legal history)
Withdraw consent from marketing or cookies
File a complaint regarding misuse

Just contact us at privacy@wegosmile.in, and our team will assist you within 7 working days.

8. 👶 Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect personal data from children.

9. 🇮🇳 Legal Compliance

This Privacy Policy complies with:

The Information Technology Act, 2000 (India)
Relevant IT Rules and amendments (including SPDI Rules)
Guidelines set by regulatory authorities regarding e-commerce and data privacy in India

10. 🔄 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, law, or business operations. When we do, we’ll update the “Effective Date” and notify users via email or website notice.

📞 Contact Us

If you have any questions, concerns, or requests regarding your privacy, contact us at:

WegoSmile Support Team
📧 Email: privacy@wegosmile.in
📞 Phone/WhatsApp: +91-9814905009
📍 Address: WegoSmile, House No. 3, Street No. 1, Munidan Kalan Jamalpur, Guru Teg Bahadur Singh Nagar, Behind Simran Honda Agency, Ludhiana, Punjab – 141015, India.

Thank you for trusting WegoSmile — where your beauty and privacy matter.