Payment Policy

At WegoSmile, we are committed to providing a smooth, secure, and hassle-free shopping experience. This Payment Policy outlines the methods, security, and terms associated with all transactions on our website.

💳 Accepted Payment Methods

We accept multiple payment options for your convenience:

Credit Cards – Visa, MasterCard, American Express, RuPay
Debit Cards – All major Indian banks
UPI Payments – Google Pay, PhonePe, BHIM, Paytm UPI, etc.
Net Banking – Across all leading Indian banks
Mobile Wallets – Paytm, Mobikwik, Freecharge, and others
Razorpay PayLater / EMI Options – Available for eligible users
Cash on Delivery (COD) – Available in select locations (subject to order value limits)

🔐 Secure Transactions via Razorpay

All online payments on WegoSmile are processed through Razorpay, one of India’s most trusted and PCI-DSS compliant payment gateways.

What this means for you:

End-to-end encryption of your payment data
Secure OTP and authentication steps
Instant confirmation of payment success or failure
No sensitive card details stored on our servers

Your safety is our top priority.

💡 Payment Confirmation

Once your payment is successfully processed:

You will receive an instant confirmation email with your order and payment details.
You can also track the status of your order in your WegoSmile account dashboard.

In case the payment is debited but the order confirmation is not received within 15–30 minutes, please contact us immediately with the payment reference/transaction ID.

🔁 Refunds for Cancelled/Returned Orders

If you cancel your order or request a return (as per our Return Policy), and your payment was already processed:

The refund will be processed back to your original payment method via Razorpay.
Refund time depends on your bank, but is usually completed within 5–7 business days.
For COD refunds, we will request your bank details to process a secure NEFT refund.

For any refund-related queries, our support team is just a message away.

❗ Failed Transactions

If your payment fails due to any reason (bank error, network issue, insufficient balance, etc.):

No amount will be charged to your account.
If the amount is debited but not reflected, it will be auto-reversed by your bank within 5–7 working days.
If reversal does not happen, contact your bank or write to us at support@wegosmile.in with proof of transaction.

⚠️ Important Notes

Payments are accepted in INR (₹) only.
WegoSmile reserves the right to cancel any order in case of fraudulent activity or payment discrepancies.
For high-value orders, we may contact you for additional verification to ensure security.

🤝 Need Help?

Have questions about your payment, refund, or Razorpay transaction?

Reach out to us anytime at:
📧 support@wegosmile.in
📞 +91-9814905009
WhatsApp & Phone Support: Monday to Saturday | 10 AM – 6 PM

Thank you for choosing WegoSmile — where beauty and trust go hand-in-hand!