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Shipping Policy

 

At WegoSmile, we are dedicated to delivering your favorite beauty products to your doorstep safely, quickly, and efficiently. We’ve partnered with Shiprocket, one of India’s most trusted logistics platforms, to ensure smooth delivery across the country.

Whether you’re ordering from a metro city or a remote town, we’ve got you covered!


 

๐Ÿšš Delivery Coverage

We proudly ship Pan India to over 29,000+ pin codes through a network of reliable courier partners via Shiprocket.

No matter where you are, your WegoSmile package will find its way to you.


 

โฑ๏ธ Delivery Timelines

Our team processes and ships all orders within 24–48 business hours (excluding Sundays & public holidays).

Estimated delivery time:

  • Metro Cities: 2–4 working days

  • Tier 2 & 3 Cities: 4–7 working days

  • Remote Areas: 5–10 working days

Note: Delivery times may vary during festive seasons, national holidays, or due to unforeseen circumstances (e.g., natural calamities, logistics delays).


 

๐Ÿงพ Order Tracking

As soon as your order is shipped, you’ll receive:

  • A tracking link via email/SMS

  • Real-time delivery updates through our logistics partner, Shiprocket

You can also track your order anytime using your WegoSmile account dashboard.


 

๐Ÿ’ธ Shipping Charges

  • Standard Shipping: โ‚น49 (on orders below โ‚น499)

  • Free Shipping: On all prepaid orders above โ‚น499

  • COD Charges: โ‚น30 additional (for Cash on Delivery orders)

We occasionally run free shipping offers — stay tuned by subscribing to our newsletter or following us on social media!


 

๐Ÿ“ฆ Packaging & Handling

All products are carefully packed in tamper-proof, hygienic, and eco-friendly packaging to ensure they reach you in perfect condition.

We take pride in maintaining high standards in both product quality and shipping experience.


 

๐Ÿ“ฆ Undelivered Orders

If a delivery attempt fails due to:

  • Incorrect shipping address

  • Customer unavailability

  • Refusal to accept the package

The shipment will be returned to us. In such cases:

  • We’ll contact you to confirm and reattempt delivery

  • Additional shipping fees may apply for re-dispatch


 

๐Ÿ” Damaged or Missing Items

If you receive a damaged package or if any items are missing:

  1. Please take photos of the package/product immediately upon delivery

  2. Contact our customer support within 48 hours of delivery at support@wegosmile.in

We’ll resolve the issue promptly with a refund or replacement, as applicable.


 

โ“ Need Shipping Support?

For any shipping-related queries, reach out to us at:

 

๐Ÿ“ง Email: support@wegosmile.in

๐Ÿ“ž Phone/WhatsApp: +91-9814905009

Support Timings: Monday – Saturday | 10 AM – 6 PM


 

Thank you for trusting WegoSmile — your beauty, delivered with care.

Free Shipping

Enjoy free shipping on all orders

Product Replace

Easy Product Replacement Available!

Emi Available

No cost EMI available on all major credit cards

24/7 Support

Dedicated 24/7 support via chat and email